Your Order Protection

On-time Dispatch Guarantee 

Dispatched within 24 – 48 hours after order is placed (Exceptions will apply to orders received after 12 noon, holidays and weekends) View details (PLEASE LINK View details TO ORDER PROCESSING)

Secure payments 

Every payment you make on True-Deeply Rooted.com is secured with strict SSL encryption and PCI DSS data protection protocols. View details (PLEASE LINK View details TO SSL CERTIFICATE)

Easy Return & Refund 

Claim a refund if your order is missing or arrives with product issues, plus free local returns for defects on qualifying purchases. View details (PLEASE LINK View details TO RETURN AND REFUND POLICY)

Disclaimer:

The products offered by True-Deeply Rooted are formulated using natural ingredients traditionally associated with wellness and general health support. However, these statements have not been evaluated by the Food and Drug Administration. Our herbal teas are not intended to diagnose, treat, cure, or prevent any disease. Individuals who are pregnant, nursing, taking medication, or have a known medical condition should consult a qualified healthcare professional prior to using any herbal products.

ORDER PROCESSING

All orders placed before 12:00 noon Monday to Friday are processed and dispatched within 1 to 2 business days after order is placed. All orders placed after 12:00 noon Monday to Friday will be dispatched in the next 2 to 3 business days after order is placed. All orders placed during the weekend or on a public holiday will be processed on Monday or on the next business day and will be shipped within 1- 2 business days after order was processed.

RETURNS

All customers are entitled to a return window of 15 days, starting from the date of delivery of the product(s).

Customers are advised to read our return policy for details of the return process, eligibility, refunds as well as cancellations or exchanges.
In case of any issues or concerns about Shipping or Returns, please contact us and we will be happy to help.

SHIPPING & DELIVERY OPTIONS

This document sets out the shipping policy that applies to customers that make a purchase at truedeeplyrooted.com. If you have any questions, please contact our customer service team at contact@truedeeplyrooted.com.

We offer tracked shipping on all orders. Tracking information will be shared as soon as the order is dispatched.
Available shipping methods and delivery charges will be displayed at the time of checkout

will be displayed and is depending on your exact location.

RETURN & REFUND POLICY

If you change your mind, all items must be returned within 15 calendar days, starting from the day after which your order was delivered. To return the product, you must contact us first. Do not return items without doing so. For a seamless return process, please notify us immediately after order is received via email at orders@truedeeplyrooted.com and state the reason for your return.

In order to be eligible for a full refund (less shipping charges), the product must be returned within 15 calendar days from the date the order was received/of receiving instructions at the customer’s expense. The product must be in the same condition as it was received and undamaged in any way.

We only accept returns for customer remorse on the following conditions:

  • For items with a manufacturer seal, the manufacturer seal must be unopened
  • The item must be in its original packaging with all original accessories

If the product is damaged in any way, or you have initiated the return after 15 calendar days have passed, you will not be eligible for a refund. Final sale items are not exchangeable or refundable. Gift cards are non-refundable.

If you find products in your order damaged, wrong, or dysfunctional, please contact us directly by email at orders@truedeeplyrooted.com.

Restocking Fee

  • There is no restocking fee for returned orders.

In the aforementioned case, you will have 15 calendar days to return these products and get a refund or replacement. This period starts from the day after you receive your order. This also includes items that become faulty within 15 calendar days of receiving the order.

Packing instructions when returning an order:

  • Securely pack the items in a box.
  • Use the address provided in your authorized return email.Ship the package from the nearest post office or shipping company of your choice.

Refund Process

The refund will be initiated once your product is received and inspected by our team. Once approved, the refund takes 5-10 business days to process. Refunds will be made in the original method of payment.

ORDER CANCELLATION & LOST SHIPMENTS

Cancelling an order

  • You have 24 hours before the item(s) have been shipped to cancel your order.

In case your order has already been shipped, kindly follow the return policies stated above that correspond to your reason for return.

Lost shipments

If at least 2 days have elapsed since the expected delivery date, please contact our customer service via email at contact@truedeeplyrooted.com and allow us at least 5 days to investigate the item(s) whereabouts with the courier service. If we cannot track your shipment after the 5-day investigation, the shipment will be declared lost, and you will be entitled to a full refund, or we will send a replacement if you so choose.

If anything is unclear or you have more questions feel free to contact our customer support team:

General Inquiries and Support – contact@truedeeplyrooted.com

Orders and Returns – orders@truedeeplyrooted.com