Cancelling an order
- You have 24 hours before the item(s) have been shipped to cancel your order.
In case your order has already been shipped, kindly follow the return policies stated above that correspond to your reason for return.
Lost shipments
If at least 2 days have elapsed since the expected delivery date, please contact our customer service via email at contact@truedeeplyrooted.com and allow us at least 5 days to investigate the item(s) whereabouts with the courier service. If we cannot track your shipment after the 5-day investigation, the shipment will be declared lost, and you will be entitled to a full refund, or we will send a replacement if you so choose.
If anything is unclear or you have more questions feel free to contact our customer support team:
General Inquiries and Support – contact@truedeeplyrooted.com
Orders and Returns – orders@truedeeplyrooted.com